Policy

Shipping

Worldwide shipping is free for purchase over US$100. Free shipping does not apply for retailers, architects and interior designers who enjoy our quantity discount. Prices displayed in the product pages include shipping costs only. The Customs duties and VAT are the responsibility of the buyer.

Delivery

Item will be shipped within 2 business days, delivery could takes between 1 to 4 weeks depending on where the item needs to be shipped to.

Payment

We offer the following methods of payment:

  1. Paypal: You may pay with your paypal balance or major credit cards. Your purchases will be shipped immediately.
  2. Check: Your purchases will be shipped after your check is cleared.
  3. Bank Transfer: You will receive an invoice along with your order confirmation. The invoice will contain the due amount as well as our bank details. Upon receipt of payment we will arrange for immediate delivery.

Return

You may return the items without reason within 14 days. Contact us to obtain a RA (Return Authorization) number prior to shipping the item(s) out. Shipping and Delivery fees are not refundable and customer is responsible for paying the shipping fees to have the item(s) returned. Any product accepted for return must be in original and unused condition (item and packaging). Returns will be credited using the original method of payment.  Cheque returns will be processed and mailed within 14 days.

Items made to order are not returnable.